Q: How long does the chocolate keep?
A:

Handmade pralines, truffles of the purest and finest chocolate, real butter and fresh cream can be kept 6 to 8 weeks (15-18°C). Solid and pure chocolates you can keep up to 12 months (15-18°C).

Q: How do I make a nice, hot chocolate on the basis of cocoa powder?
A:

Put 1 teaspoon of cocoa powder in a cup, add hot milk (not boiling), stir well and add sugar. Chocolaterie Pralinette only uses 100% pure cocoa powder, without added milk powder.

Q: Does Pralinette use milk and eggs in the chocolate filling?
A:

No, some fillings already contain fresh cream. Do you prefer chocolate fillings without cream? No problem. We will make a praline box especially for you.

Q: How is the total price of my online order calculated?
A:

The costs are calculated on the basis of the total weight of your order and the final destination.

Q: Do I get an order confirmation?
A:

Yes. A few minutes after your order, you will receive an order confirmation from us. Always check whether all information is correctly filled in.

Q: When is my order delivered?
A:

Your order will be delivered 4 to 8 working days later.

Q: How big can the order be?
A:

There is no maximum quantity. Feel free to contact us if you want to place a large order.

Q: In which currency are prices stated?
A:

All prices are in euro (€).

Q: Can I pay with a credit card?
A:

We accept payment with Visa and Master Card. You don’t have a credit card? Please send us a message with the order of your choice and we will give you the necessary information.

Q: To which countries can we deliver?
A:

We deliver to all countries.

Q: How will I receive the order?
A:

All orders are sent by Bpost.

Q: Can the billing address and delivery address be different?
A:

Yes, why not. You can add the delivery address when you place your order.

Q: Does Pralinette also send orders to a PO box?
A:

No, we only send orders to an address. We always ask the addressee to sign for receipt.

Q: What happens if my order got damaged during transport?
A:

Chocolaterie Pralinette does not repay or replace any products bought online. The transport of the chocolate is fully at the risk of the buyer. However, Pralinette makes every endeavour to guarantee your satisfaction about our delicious Belgian chocolate.