Find all the answers to your chocolate questions here!

Q: How long does the chocolate keep?
A:

Handmade pralines, truffles of the purest and finest chocolate, real butter and fresh cream can be kept 6 to 8 weeks (15-18°C). Solid and pure chocolates you can keep up to 12 months (15-18°C).

Q: How do I make a nice, hot chocolate on the basis of cocoa powder?
A:

Put 1 teaspoon of cocoa powder in a cup, add hot milk (not boiling), stir well and add sugar. Chocolaterie Pralinette only uses 100% pure cocoa powder, without added milk powder.

Q: Is your chocolate gluten-free?
A:

Yes, almost all of our chocolate is gluten-free. Only products that specifically contain biscuits or other ingredients containing gluten are not gluten-free. This is always clearly indicated on the product concerned.

Do you have an allergy or are you unsure about a particular product? Please feel free to contact us. We will be happy to provide you with information about the ingredients and allergens.

Q: Can I store chocolate in the refrigerator?
A:

Preferably not. Chocolate and moisture do not mix well. It is best to store chocolate at room temperature, ideally around 18 °C, in a dry and dark place.

If the weather is exceptionally warm, you can store the chocolate in the refrigerator if necessary. In that case, place it in a well-sealed, airtight container to protect it from moisture and odors.

Before eating the chocolate, take it out of the refrigerator and let it slowly come back to room temperature. This allows the flavors and texture to fully develop.

Enjoy!

Q: Do you have sugar-free chocolate?
A:

No, we do not have a fully sugar-free range. However, we do offer a sugar-free chocolate bar made with Zùsto as an alternative to regular sugar. This bar is available in our online shop under chocolate bars.

For our other chocolates and preparations, we do use sugar.

Q: Do all cocoa beans taste the same?
A:

No, not all cocoa beans taste the same. The flavor of cocoa is influenced by many factors, such as the country of origin, the cocoa variety, the climate, the soil and the way the cocoa trees are cultivated.

Cocoa that grows in a biodiverse environment, for example among fruit trees and other plants, can develop very different flavor characteristics from cocoa grown in another region. One cocoa may have more fruity and floral notes, while another may reveal more nutty, spicy, citrus or roasted flavors.

The fermentation and drying of the cocoa beans are also particularly important in determining the final flavor. The roasting process then further influences which aromas come to the forefront.

That is exactly what we find so fascinating about cocoa: every origin has its own character. At Pralinette, we therefore love experimenting with the different flavors and unique characteristics of cocoa from around the world.

Q: Does Pralinette use milk and eggs in the chocolate filling?
A:

No, some fillings already contain fresh cream. Do you prefer chocolate fillings without cream? No problem. We will make a praline box especially for you.

Q: What does Bean-to-Bar chocolate mean?
A:

Bean-to-Bar literally means from cocoa bean to chocolate. Unlike chocolate made with ready-made chocolate callets, at Pralinette we process the cocoa beans ourselves to create our own chocolate. We carefully select our cocoa beans, roast and process them, and then turn them into our own chocolate. This gives us control over the entire process and allows us to bring out the unique character of each cocoa more fully.

Q: How is the total price of my online order calculated?
A:

The costs are calculated on the basis of the total weight of your order and the final destination.

Q: Do I get an order confirmation?
A:

Yes. A few minutes after your order, you will receive an order confirmation from us. Always check whether all information is correctly filled in.

Q: When is my order delivered?
A:

Your order will be delivered 4 to 8 working days later.

Q: How big can the order be?
A:

There is no maximum quantity. Feel free to contact us if you want to place a large order.

Q: In which currency are prices stated?
A:

All prices are in euro (€).

Q: Can I pay with a credit card?
A:

We accept payment with Visa and Master Card. You don’t have a credit card? Please send us a message with the order of your choice and we will give you the necessary information.

Q: To which countries can we deliver?
A:

We deliver to all countries.

Q: How will I receive the order?
A:

All orders are sent by Bpost.

Q: Can the billing address and delivery address be different?
A:

Yes, why not. You can add the delivery address when you place your order.

Q: Does Pralinette also send orders to a PO box?
A:

No, we only send orders to an address. We always ask the addressee to sign for receipt.

Q: What happens if my order got damaged during transport?
A:

Chocolaterie Pralinette does not repay or replace any products bought online. The transport of the chocolate is fully at the risk of the buyer. However, Pralinette makes every endeavour to guarantee your satisfaction about our delicious Belgian chocolate.